FAQs

Email Hosting



1.Can Infoseed Computers register my domain ?

Ans: Yes, we can register your domain for the lowest possible price.

2.Is there any limit to number of messages I can send?

Ans: While there are no daily sending limits, our email hosting platform is designed to be used for standard business communications. Further, there are recipient limits on outbound messages to prevent abuse and control mail queues.

3.Will I lose any email switching over to your service ?

Ans: No, we guide you through the process to ensure no messages are lost during transition.

4.Can I control spam filtering settings for my users?

Ans: Yes, spam filtering can be controlled.

AMC



1.How fast will you respond to my problem and is it guaranteed ?

Ans: We will attend your call immediately, if needed we can also give you remote support and on-site support after scheduling specific time.

2.How does this service works ?

Ans: Once you have signed the AMC Contract thereafter it will be the responsibility of Infoseed Computers to maintain your IT infrastructure for the AMC period.

3.What are the timings of Visits?

Ans: Normally the calls are attended on same day in working hours. If any client needs the technician’s visit at specific time or 1st call in the morning please advice and we will arrange as per the need.

4.How to apply for this AMC Contract ?

Ans: Give us a call and we will help you out with proper pricing and solution.

5.Does Infoseed Computers also replace the parts within AMC Contract without any extra charge ?

Ans: Depends on the warranty of the equipment, if the warranty is expired, we will charge for the parts replacement at the market price.

Managed IT Services



1.How does Infoseed Computers deliver its support ?

Ans: We work primarily remotely.  There are many excellent tools that allow us to deploy software updates onto your machines, remote screen share with you when we need to see what's happening.  Also, when "boots on the ground" are required, we will be there.

2.What types of systems do you support ?

Ans: We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to transition from one ecosystem to another?  We’ll be there for you.

3.What makes you different from other service providers ?

Ans: Our multiple system approach, and our service delivery model. We can help across multiple platforms whether it is Windows or Mac, Android or iOS, Google Apps or Office 365

4.What if I have a problem after business hours over the weekend ?

Ans: A dedicated  Support Engineer is on call to assist you or can help you out remotely as well.

5.What kind of clients do you serve ?

Ans: We have clients across multiple sectors. Some of them may have an affinity for technology, but their domain expertise rests elsewhere. Finally, we look for clients who are good people, who treat their employees and customers well, who look for long-term relationships with their vendors, and who will let us earn their trust.

6.Can you recommend and/or purchase hardware and software products for me ?

Ans: Yes, based on your requirement and demand we can.

7.How can I get more information and get started with IT services of Infoseed Computers ?

Ans: You can visit our website or call us anytime at 00971-564427403. We will help you out and provide required information.

8.What should I do before I call for help ?

Ans: When possible, write down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

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